Shipping policy
What are the delivery times?
Please allow 1-2 business days for your order to be dispatched from our warehouse. (Business days are Monday to Friday, public holidays excluded)
During high volume periods and sales, dispatch times may vary.
All shipping times exclude clearance/customs delays.
Some countries outside Europe may be subject to additional customs & import fees.
We ship our products worldwide to over 190+ countries.
Delivery time frames
France: 2 business days
Europe: 3-7 business days
International: 5-10 business days
All delivery time frames are estimates only.
All shipping times exclude clearance/customs delays. Your order may be subject to custom clearance procedures, which may cause delays on the estimated delivery times.
Some countries outside Europe may be subject to additional customs & import fees. We are not responsible for any custom clearance charges, any import duties and taxes, or delivery delays.
Please note that due to COVID-19 impacts, our shipping partners are experiencing delays in their networks. We ask that you please allow an extra 2-4 business days for delivery, and to keep in mind that tracking information may take time to show any new activity. We apologize for any delays and we thank you for your patience.
Order confirmation
You will receive an order confirmation e-mail as soon as you confirm your order.
Please allow 1-2 business days for your order to be dispatched from our warehouse.
Order shipment
We offer free shipping worldwide for all orders over 79€.
Shipment confirmation
You will receive a shipment confirmation e-mail as soon as your order will be dispatched from our warehouse.
In this e-mail, you will find your tracking number in order to track your parcel.
Please note that we do not refund shipping charges, customs duties and taxes, for packages that are undeliverable or refused/unclaimed by customers.
Contact Information
Email: hello@luvsmileteeth.com
Address: 15 boulevard de Dixmude, 75017 PARIS, FRANCE